RESERVATION POLICIES ::
Pre-registration is required for all Paddle Board Tours, SUP Yoga Classes, Rentals and Events to ensure availability of paddle boarding equipment. Reservations can be made via SUP PUP’s online booking system or via phone. The online registration window 2 hours prior to the start of regularly scheduled Tours and Yoga classes, and 8 hours prior to the start of Events (unless otherwise indicated). Due to our limited quantity of boards, rentals can only be reserved or booked by phone.
For assistance with booking, or inquiries after online registration closes, email firstname.lastname@example.org or call/text 954-695-7062
CANCELLATION POLICY FOR GUIDED TOURS & YOGA ::
If you cannot make your reservation, please cancel at least 24 hours in advance.
You may ‘early cancel’ your reservation up to 24 hours prior to the start of the session
Early cancellations will result in a class credit being returned to your account for future use
Reservations cancelled less than 24 hours prior to the start of the activity (late cancels) and no-shows will result in the forfeiture of the session and you will be charged as attending
Please contact us in the event of extenuating circumstances
SPECIAL EVENTS ::
Purchases are non-refundable and non-transferrable for all Special Events, including Partner Events. In the event of extenuating circumstances that require a cancellation please contact us.
PRIVATE GROUP EVENTS ::
A 50% deposit is required at the time of booking to secure your reservation. Deposits are fully-refundable for cancellations made up to 30 days before the program or event begins. A 50% refund of the deposit will be issued for cancellations occurring between 30-15 days prior to the event or class. Cancellations made within 14 days of the class or event are non-refundable. The balance is due at the time of service. Changes to Private Classes and Events, including date, time and number of participants, must be made at least 72 hours prior to the scheduled start time by contacting us directly.
WEATHER CANCELLATIONS ::
SUP PUP reserves the right to cancel any on-water activity due to dangerous water or weather conditions. In this case, un-paid sessions will not be charged and pre-paid sessions will be added back to your account for future use. For Private Events and other Special Events, we will work with you to re-schedule your outing – if rescheduling is not possible a full refund will be issued.
We do not cancel paddle boarding activities due to scattered showers or overcast skies; we will contact you if a cancellation is made due to strong wind, downpours or thunderstorms.
It is your responsibility to let the instructors and guides know of all of your physical, mental and emotional limitations or challenges before your session begins. We will do our best to support you in participating in yoga and paddle boarding activities. It is your responsibility to consult with a physician prior to participating in any classes or instruction provided by SUP PUP Paddleboard. When participating in our programs, you agree to follow all instructions and rules provided regarding yoga and paddle boarding activities.