RESERVATION POLICIES ::

Pre-registration is required for all Paddle Board Tours, SUP Yoga Classes, Rentals and Events to ensure availability of paddle boarding equipment. Reservations can be made via SUP PUP’s online booking system or via phone. The online registration window 2 hours prior to the start of regularly scheduled Tours and Yoga classes, and 8 hours prior to the start of  Events (unless otherwise indicated). Due to our limited quantity of boards, rentals can only be reserved or booked by phone.

For assistance with booking, or inquiries after online registration closes, email info@suppupftl.com or call/text 954-240-0639

CANCELLATION POLICY:

If you cannot make your reservation, please cancel at least 24 hours in advance.

  • You may ‘early cancel’ your reservation up to 24 hours prior to the start of the session you will be charged a 25% cancellation fee.

  • You will forfeit 50% for COVID and sickness related cancellations with in 72 hours of canceling your booking.

  • Reservations cancelled less than 24 hours prior to the start of the activity will result in the forfeiture of 100% of the entire booking, tour fees and taxes.

SPECIAL EVENTS ::

Purchases are non-refundable and non-transferrable for all Special Events, including Partner Events. In the event of extenuating circumstances that require a cancellation please contact us.

PRIVATE GROUP EVENTS ::

A 50% deposit is required at the time of booking to secure your reservation. Deposits are fully-refundable for cancellations made up to 30 days before the program or event begins. A 50% refund of the deposit will be issued for cancellations occurring between 30-15 days prior to the event or class. Cancellations made within 14 days of the class or event are non-refundable. The balance is due at the time of service.  Changes to Private Classes and Events, including date, time and number of participants, must be made at least 72 hours prior to the scheduled start time by contacting us directly.

WEATHER CANCELLATIONS ::

SUP PUP reserves the right to cancel any on-water activity due to dangerous water or weather conditions. In this case, un-paid sessions will not be charged and pre-paid sessions will be added back to your account for future use. For Private Events and other Special Events, we will work with you to re-schedule your outing.

We do not cancel paddle boarding activities due to scattered showers or overcast skies; we will contact you if a cancellation is made due to strong wind, downpours or thunderstorms.

MEDICAL CONCERNS::

We are not responsible for Covid related cancellations. Please have proof of a negative  Covid test or vaccination card upon arrival. It is your responsibility to let the instructors and guides know of all of your physical, mental and emotional limitations or challenges before your session begins. We will do our best to support you in participating in yoga and paddle boarding activities. It is your responsibility to consult with a physician prior to participating in any classes or instruction provided by SUP PUP Paddleboard. When participating in our programs, you agree to follow all instructions and rules provided regarding yoga and paddle boarding activities.